Fees and Fee Policies
FEE POLICIES: New policy! CHANGE REQUESTS: If you need to pick up earlier or later, you must let us know as soon as you realize that. Do not wait–give us time to get the message and re-do our schedule. However, please make every effort to just keep your scheduled appointment. When people decide to come earlier or later, it wreaks havoc with our schedule and causes extra work and/or a frantic scramble that must be immediately done, no matter what we were already doing. Any request to change a scheduled pick up or drop off time must be texted to 828-577-4477 a minimum of 1 hour before the original time that you scheduled with us. Any requests to change an appointment time with less than 1 hour of notice will result in you being charged a $10 Rush Change Order Fee. Change requests received more than 1 hour before the scheduled appointment will be granted, if possible, once “per stay” for free; subsequent requests to change your drop off and/or pick up time (per boarding stay or daycare visit) will be charged $10 each. Please respect your appointments, and our need to have a manageable and safe schedule, thank you! Please also understand that a text sent to me at 5pm changing your appointment from 6pm to 5:15 cannot even reasonably be expected to be received by me, let alone communicated by me to staff, received by staff, and reacted to in time by staff, to accommodate you. It creates a chaotic and stressful environment when we constantly get change orders for people who are running early or late, and we need to be able to focus on the dogs in our care, they are our first priority! We have a very generous drop off and pick up policy…we allow appointments to be made during any of our business hours, 730-1 and 4-630 7 days a week. This is almost unheard of in our industry. Most places have very specific, short time frames each day when drop offs or pick ups can happen. Many have even less hours, or NONE, on weekends for appointments. We would prefer to continue to allow people to drop off or pick up 7 days a week, but this can only continue if people start respecting their appointments as they would with their Lawyer, Accountant, Doctor, Hairdresser, etc. We are working with live animals, which makes it even harder for us to stop what we are doing with little or no notice and attend to a surprise arrival. If it were easy, manageable, or safe– I promise we would do it for you :)!
Due to heavy demands, a 72-hour minimum stay is required during the Thanksgiving and Christmas Holidays, and a 48-hour minimum stay is required for the Easter, Spring Break, Memorial Day, 4th of July, Labor Day, and New Year’s holiday periods, and the Burning Can Festival and Mountain Song Festival weekends. For ALL stays: “IF YOU BOOK IT, YOU BUY IT” which means: If you decide late in the stay to pick up early, you must still pay for the entire reservation that you made. It has nothing to do with us that you decided to come home early…we already booked our spaces based on your reservation, and you will need to honor it financially. We could not sell that space to someone else, because you made us reserve it. If we are told at least a day in advance, we may decide to adjust the bill. For all reservations, cancellation fees apply; see below. CHANGE REQUESTS: If you need to pick up earlier or later, you must let us know as soon as you realize that. Please make every effort to keep your scheduled appointment. When people decide to come earlier or later, it wreaks havoc with our schedule and causes extra work that must be immediately done. Please see our $10 fee policy for change requests stated above. Regarding coming back early and your Bill: We routinely have people who book a reservation, and then notify us that they are back a day or more early, and want to come pick up their dog an hour from now. That is OK, but we need you to honor the financial obligation created by your reservation. We constantly have people who notify us at 11:45 that they want to come at 1 instead of 12. That is OK, but we are likely to charge you a $10 fee for that. Please treat your appointments with us just like you would treat an appointment made with any other professional office, and make plans to honor it. We understand if you are unavoidably late, and appreciate being notified as soon as you realize that you are running late. As stated below, we also reserve the right to charge a $25 Late/Early fee if you are late or early without proper notice.
There are no pick-ups or drop-offs on Thanksgiving Day or Christmas Day! On those days, we are closed for drop offs and pick ups completely.
CANCELLATION FEES, year round: Cancel 21 days or more ahead: No Charge; 14 to 20 days: 50% of total boarding fee; 7 – 14 days: 75% of total boarding fee; 6 days or less: 90% of total boarding fee.
As puppies under 6 months of age may require more trips outside for elimination, and require more of our time and attention to care for properly in general, we charge a $5.00 per day surcharge for puppies younger than 6 months of age.
WHAT ARE THE “DROP OFF” AND “PICK UP” TIMES? I am very flexible between 7:30 am and 1 pm, and from 4 pm until 6:30 pm. We are closed daily from 1-4. If you find that you will need to arrive early or late by more than 10 minutes, you must call or text me to let me know, AND hear back from me that it is ok. Do not arrive early or late without permission/acknowledgement, or you may find that you have to wait for us to finish what we are doing before we can get to you. For example, we may be bathing a dog then. Or we may have a playgroup going, or we may be doing a feeding…there are many, many chores here, all day long. Or, we may not even be here. If you TELL ME you are early, or late, we will work around it as best we can. Again, do not just show up early or late. We may charge you a $25 fee if you do this. I reserve the right to charge a $25 early or late fee for every 10 minutes that you are early or late without telling me and receiving acknowledgement.
EVERY client has my cell number and I carry it with me at all times. You must text or email or call me if you will be late or early! I cannot overstate the havoc it wreaks here when people are early or late without letting us know. I reserve the right to charge a $25 early or late fee for every 10 minutes that you are early or late without telling me and receiving acknowledgement.
BOARDING FEES: Note that prices and discounts are subject to change without notice, but changes will be posted here immediately. We are planning a fee increase in Fall 2017.
Over-night Visits: $35/65/90/105 (1st/2nd/3rd/4th dog; for one 24-hour stay)
Extensions beyond 24 hours: less than 6 hours: $15/25/35/45; 6 or more hours: $25/45/60/75 (1st/2nd/3rd/4th dog). If the visit is overnight and/or much longer than 6 hours “over”, but not quite 24 hours, I do reserve the right to charge the full $35, or some amount between $25 and $35.
Discount: 5% off over 7 night stays; 10% off over 14 night stays; 15% off over 21 night stays
PUPPIES: $5 more per day for puppies under 6 months old
DOGGY DAY CARE Visits:
Half Day ~ Up to 6 hours $20/35/50/65 (1st/2nd/3rd/4th dog)
Full Day ~ 6 or more hours $25/45/60/75 (1st/2nd/3rd/4th dog)
Discount ~ Book regularly for 4 or 5 weekdays every week, deduct 5%. No weekend discounts for daycare
Puppies: $5 more per day for puppies under 6 months.
DOG PARK FEES and all other Dog Park information can be found on the Dog Boarding page of this website, link above or go here: SVF DOG PARK